Go99 Malaysia Online Casino Platform Terms & Conditions of Use

In this Terms & Conditions document, the following terms carry the meanings defined herein:

• "go99" refers to the online casino platform accessible at go99-vip.net, including all services, games, and features provided.
• "User" or "Member" refers to any individual who registers for and uses the go99 platform.
• "Platform" refers to the go99-vip.net website and all associated mobile applications.
• "Games" refers to all casino games, Sports Betting, e-sports, and other entertainment provided by go99.
• "Funds" refers to the balance in Malaysian Ringgit (MYR) held in your go99 account.
• "Terms" refers to this Terms & Conditions document in its entirety.

By registering an account, you acknowledge that you have read and understood all go99 Terms set out in this document.

To register for and use the go99 platform, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration. go99 strictly enforces this age requirement and reserves the right to request identity verification at any time.
• Have a valid email address and an active Malaysian phone number for account verification purposes.
• Not a citizen or resident of any jurisdiction where participation in online gambling activities is prohibited.
• Have never been banned or suspended from the go99 platform previously for a breach of Terms.

Each individual is only permitted to have one (1) go99 account only. Multiple account registrations by a single individual are strictly prohibited and may result in the freezing of all associated accounts as well as the forfeiture of balances and winnings.

Go99 provides a variety of deposit methods tailored for Malaysian users. All transactions are processed in Malaysian Ringgit (RM) with no currency conversion fees.

• Go99 does not accept third-party deposits. The payment method used for deposits must be in the registered user's name.
• Go99 reserves the right to decline or return any deposit deemed suspicious or in violation of its AML policy.
• A go99 account may not be used as a holding account for any purpose other than playing on the platform.

Go99 members are entitled to withdraw their winnings subject to the following conditions:

• Withdrawals can only be processed to the same payment method used for the deposit, or to a method verified under the member's name.
• The minimum withdrawal amount is RM 30 per transaction. There is no daily maximum withdrawal limit for accounts that have completed full KYC verification.
• Go99 withdrawal processing times range from 1 to 24 hours, depending on the payment method and amount requested.
• Withdrawals involving bonuses or winnings from promotions are subject to the wagering rollover requirements stated in the relevant promotion terms.
• Go99 reserves the right to conduct additional security checks before processing withdrawals exceeding RM 5,000.

Go99 offers a wide range of bonuses and promotions for Malaysian members. All bonuses are subject to additional terms stated in their respective promotion terms. The general conditions that apply to all go99 bonuses are as follows:

• Each bonus comes with a wagering requirement rollover (wagering requirement) that must be met before winnings can be withdrawn. Rollover requirements vary by bonus type.
• Each bonus may only be claimed once per member, except for bonuses offered on a recurring basis (such as daily deposit bonuses or weekly cashback).
• Go99 reserves the right to void any bonus obtained through illegitimate means, fraud, or abuse of the promotion system.
• Bonuses are non-transferable to other members and cannot be directly converted to cash without meeting the rollover requirements.
• The validity period of each bonus is stated in the respective promotion. Any expired bonus will be automatically forfeited.

Go99 reserves the right to modify, suspend, or terminate any promotion at any time. Members will be notified of any changes via the platform or their registered email.

All games offered by go99 — including Baccarat, Blackjack, Roulette, Table Games, Jackpot Slots, Live Casino, E-Sports, Live Matches, and Virtual Sports — are subject to game-specific rules available at each table or game.

All go99 members are expected to conduct themselves in a respectful and responsible manner while using the platform. The following behaviours are strictly prohibited and may result in account suspension without warning:

• Using abusive language, threats, or harassment toward dealers, other players, or go99 staff through the platform's chat function.
• Colluding with other players to cheat the game system or manipulate outcomes in go99 live matches.
• Claiming illegitimate winnings or attempting to manipulate the go99 bonus and promotion system.
• Sharing your go99 account login credentials with others or allowing another person to use your account.
• Using a VPN or location-masking technology to access go99 from a prohibited jurisdiction.
• Engaging in any activity that violates Malaysian or international law while using the go99 platform.

Go99 reserves the right to suspend or close the account of any member in the following situations:

• Violating any provision of these go99 Terms & Conditions.
• Providing false or incomplete registration information.
• Engaging in fraudulent activity, money laundering, or misuse of the go99 system.
• Failure to provide the requested identity verification (KYC) documents within the stipulated timeframe.
• At the user's own request for self-exclusion purposes.

Members may also close their go99 account at any time by contacting the customer support team. Any valid balance remaining in the account will be returned upon completion of a review, subject to no breach of Terms.

To the fullest extent permitted by applicable law, go99 shall not be liable for:

• Any financial losses incurred by users as a result of game outcomes, including unfavourable results in Sports Betting, casino games, or any other games.
• Service disruptions caused by factors beyond go99's control, including internet outages, natural disasters, or third-party system failures.
• Losses arising from the use of information found on the go99 platform for purposes beyond its intended entertainment use.
• Any data loss or damage resulting from a security breach that occurs on the user's device.

Go99's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

Go99 is committed to promoting responsible gaming and protecting vulnerable players. As part of this commitment, go99 provides all members with the following self-control tools:

• Deposit Limit: Set a limit on how much you can deposit into your go99 account daily, weekly, or monthly.
• Bet Limit: Set the maximum amount you can wager in a single round or game session.
• Time Reminder: go99 will send you a reminder once you have played beyond the time limit you set.
• Temporary Break: Temporarily lock your account — available in 24-hour, 7-day, or 30-day options.
• Permanent Self-Exclusion: If you feel the need to stop entirely, go99 offers a self-exclusion option that cannot be reversed for a minimum period of 12 months.

If you are concerned about your own gambling habits or those of someone you know, please visit the Responsible Gaming us or contact the go99 support team for assistance.

Go99 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. That said, go99 will endeavour to inform members of material changes through:

• A notice on the go99 platform homepage at least 7 days before the changes take effect.
• Email notifications sent to all registered members with an active email address.
• In-account notifications upon the user's next login to go99.

Continued use of the go99 platform after any changes to the Terms take effect constitutes acceptance of the revised Terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

These go99 Terms & Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where go99 is licensed. Any disputes arising from or relating to the use of the go99 platform shall be resolved through:

• Direct consultation with the go99 customer service team as the first step in resolving a dispute.
• If a dispute cannot be resolved through negotiation, it will be referred to binding arbitration in accordance with the procedures stipulated by go99's licensing authority.

Malaysian users are advised to be aware that gambling laws in Malaysia may differ from international provisions. go99 does not provide legal advice and recommends that you seek professional counsel if you have any doubts about the legal status of using this platform in your location.