Go99 Privacy Policy – Protecting Your Personal Data in Malaysia

Go99 is an online casino platform committed to protecting the privacy of every user in Malaysia. This Privacy Policy transparently explains how go99 handles personal information collected through use of the platform, including the go99-vip.net website and all related services.

We understand that trust is the foundation of the relationship between go99 and each of our members. That is why go99 operates on the principle of full transparency — we tell you clearly what we collect, why we collect it, and how it is used. No hidden agendas, no sharing of your data without your knowledge.

This policy applies to all channels through which you interact with go99 — whether via the website, mobile app, live chat, or email communications. If you have any questions after reading this document, the go99 team is ready to help.

Go99 collects your personal information through two main channels — information you provide directly during registration and platform use, and information collected automatically via standard tracking technologies.

Go99 only collects data that is strictly necessary to provide a safe and responsible online casino service. We do not collect sensitive information such as medical records or political affiliations.

Go99 uses the personal information collected for legitimate and transparent purposes. Below is a full breakdown of how your data is used on the go99 platform:

• Account Management: Creating and maintaining your go99 account, including identity verification and password recovery.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, and CIMB Clicks, and manages withdrawals of winnings in MYR.
• Gaming Services Provision: Gives you access to all go99 games, including Live Casino, Baccarat, Blackjack, Slots, E-Sports, and live EPL and Malaysia Super League matches.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, and any attempts to manipulate go99's systems.
• Legal Compliance (AML): Fulfils legal obligations relating to Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Customer Support: Providing technical support and personalised customer service based on your account records.
• Platform Enhancements: Aggregated usage patterns are analyzed to improve the user experience and introduce new features that Malaysian members need.
• Service Communications: Sends important notifications regarding your go99 account, security, and policy updates.

Go99 exercises great care when it comes to sharing members' personal data. As a general rule, go99 does not share your personal information to external parties except in the following limited and lawful circumstances:

• Payment Service Providers: Transaction details are shared with authorized payment processors — including Touch 'n Go, GrabPay, DuitNow, and FPX — solely for the purpose of processing your financial transactions in RM.
• Gaming Platform Providers: The minimum required information is shared with licensed game providers to allow you to access their games through the go99 platform.
• Legal Authority: go99 will disclose information to Malaysian authorities or regulatory bodies when required by law, court order, or a valid official investigation process.
• Audit & Compliance: Independent auditors may access aggregated data (not individual data) for the purpose of verifying go99's game fairness.

In all data-sharing instances, go99 ensures that recipients have adequate data protection policies in place and receive only the minimum data necessary for the specific purpose.

Go99 invests heavily in cybersecurity infrastructure to ensure your personal and financial data is fully protected. Our security measures include:

• Encryption in Transit: All communications between your device and go99's servers are encrypted using TLS 1.3 protocol and 256-bit SSL certificates.
• Storage Encryption: Sensitive data stored in go99's databases is encrypted using the AES-256 standard.
• Strict Access Control: Only authorised go99 staff who require access for work purposes may view member data, and all access is recorded in an audit log.
• Two-Factor Authentication (2FA): go99 provides and encourages the use of 2FA on all member accounts for an added layer of security.
• Continuous Monitoring: go99's threat detection system operates 24/7 to identify and neutralise any intrusion attempts or unauthorised access.
• Regular Security Testing: go99 conducts regular penetration testing and security audits carried out by independent cybersecurity experts.

Go99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the go99 website. The following types of cookies are used:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the go99 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and go99's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the go99 privacy team by email at support@go99-vip.net. Requests will be processed within 30 business days.

Go99 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law. go99's general data retention principles are:

• Active Account Data: Retained for the duration your go99 account is active and for 5 years after account closure for legal compliance purposes.
• Financial Records: Transaction records in MYR and payment records via Touch 'n Go, GrabPay, DuitNow, and other methods are retained for a minimum of 7 years in accordance with Malaysia's tax and AML legal requirements.
• Security Logs: Technical and security log data is retained for 12 months for incident investigation purposes when required.
• Communication Data: Communication records with go99 customer support are retained for 3 years for reference and service improvement purposes.

Once the relevant retention period has ended, go99 will securely delete or anonymise your data so that it can no longer be linked to your identity.

The go99 platform is strictly for individuals aged 18 and above. go99 does not intentionally collect personal information from individuals under the age of 18.

If go99 identifies that an underage individual has registered an account, we will immediately deactivate the account, delete all associated personal data, and refund any valid balance to the original payment method.

The go99 platform may contain links or integrations with third-party services required for operations — such as Malaysian payment processors (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) and licensed game providers.

Go99 is not responsible for the privacy practices of these third parties. Each service provider has its own Privacy Policy governing how your data is handled when you interact directly with their platform. go99 shares only the minimum necessary information with carefully selected third parties who are required to meet strict data protection standards.

Go99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in legislation, technology, or our business practices. When material changes occur, go99 will:

• Updating the "Updated" date at the top of this document.
• Displaying a prominent change notice on the go99 platform's main page at least 14 days before the changes take effect.
• Sending email notifications to all registered go99 members for significant changes.

We encourage you to review this go99 Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding go99's Privacy Policy or how we handle your personal data, please contact us through the following channels: